Position Title: Outreach & Recruitment Specialist
Reports to: Community-based Program Director
Exempt Status: Part-time Exempt
Location: Washington Office (travel required to Allegheny, Washington & Greene Counties)
Schedule: 15-25 hours per week (schedule is flexible, but requires some early morning, evening, and weekend availability)
Position Summary: The Outreach & Enrollment Specialist provides high-level customer service through effective implementation of child and volunteer enrollment and matching processes. The candidate will conduct one-on-one interviews with children, their primary caregivers, and adult volunteers to assess eligibility and appropriateness for mentoring programs; write thorough, objective assessments based on information received from applications and interviews; and intentionally and strategically pair approved children with approved adult volunteers in one-to-one mentoring relationships based on common interests and preferences. This position also coordinates community outreach for recruiting children and mentors to the agency’s programs.
Qualifications: EDUCATION – Minimum Bachelor’s degree in social work, social services, education, counseling, or related field. EXPERIENCE – Practical experience assessing, enrolling or interviewing, and/or counseling families or individuals preferred. KNOWLEDGE & SKILLS – Ability to form appropriate assessment-based relationships with children and adults in a multicultural context. TECHNICAL COMPETENCIES – Proficiency in Microsoft Office, including Word, Excel, and Outlook; Excellent written and oral communication skills reflecting strong customer service. OTHER – Valid driver’s license, reliable vehicle, and vehicle insurance meeting State requirements. Criminal History and Child Abuse Clearances will be processed.
Key Responsibilities: An effective candidate in this position will…
- ENSURE CHILD SAFETY by effectively utilizing the entire enrollment process to screen children and prospective volunteers; performing safety education with each child; making well-informed decisions with children’s best interests and safety in mind; practicing high-level proficiency in interpreting and applying policies and procedures from Program Manual; and immediately reporting any concerns to supervisor.
- MEET CHILD NEEDS by interviewing a target number of children and parents monthly; developing meaningful child outcome objectives based on thorough written assessments; making a target number of matches per month; soliciting information from teachers, counselors, and other relevant service providers when appropriate; and referring children and families outside of the organization for more suitable programs and services.
- SCREEN VOLUNTEER CANDIDATES by interviewing a target number of prospective volunteers; reviewing and following up on volunteer references and clearances; compiling all available information on candidates through internet searches and review of BBBS nationwide network (e.g., volunteer history); developing thorough written assessments based on all available information; and making well-informed eligibility determinations.
- CREATE SUCCESSFUL RELATIONSHIPS by matching child needs with volunteer abilities; aligning child and volunteer interests and preferences; ensuring that the program is an appropriate “fit” for children and volunteers; and reinforcing the one-year participation commitment.
- FACILITATE RELATIONSHIP DEVELOPMENT by seeking approval from parents and volunteers prior to making a match (after providing accurate descriptions of prospective mentee or mentor); arranging and effectively facilitating the first in-person meeting between the child, parent, and volunteer; reviewing match rules with each child, parent, and volunteer; and introducing Match Support Specialist (or providing his/her contact information).
- MAINTAIN RELIABLE, ACCESSIBLE RECORDS by accurately and completely entering written assessments and records of correspondences into Matchforce database; maintaining hard copies of original documents in organized files; and updating consumer records as enrollment stages are completed.
- PROMOTE CUSTOMER SATISFACTION by accommodating consumers’ schedules and eliminating barriers to programs and services when practical; promptly responding to consumer inquiries; and providing accurate descriptions of requirements, benefits, risks, and limitations associated with each program and service.
- INFORM EFFECTIVE SERVICE DELIVERY by participating actively in meetings and supervisory sessions.
- CONTRIBUTE TO ORGANIZATIONAL SUSTAINABILITY by referring potential partners and other resources to the organization (e.g., volunteer employers); assisting with recruitment of children and volunteers; filling staffing vacancies and demonstrating task flexibility during high-volume times; and contributing through time and effort to fundraising initiatives and other organizational events.
- IMPLEMENT SUCCESSFUL RECRUITMENT STRATEGIES for children and volunteers by securing speaking engagements at schools, corporations, social/business organizations, and community events; tabling at events that target strategic populations and communities; developing child referral partnerships with schools and other nonprofit organizations; and cultivating volunteer referral partnerships with social and leadership organizations.
- GENERATE AWARENESS OF THE AGENCY by sending regular email updates to a large, targeted distribution list; generating positive free-and-earned media coverage for the agency; speaking at dozens of community events annually; and serving as the agency’s chief community ambassador.
- PERFORM OTHER DUTIES AS ASSIGNED
Core Competencies: As an employee of the organization, an excellent candidate will exemplify…
- COMMITMENT TO MISSION / VISION by consistently sharing the organization’s message in a positive, accurate, and compelling manner; representing the organization positively in the community; prioritizing child safety and youth outcomes; advocating for youth mentoring programs; and demonstrating loyalty to the brand.
- CUSTOMER SERVICE by being friendly and respectful; communicating accurately about who we are, what we do, who we serve, and what we need; promptly meeting consumer’s needs and responding to their requests within reason; and referring consumers to quality alternative resources when the organization is unable to help.
- PROFESSIONALISM by complying with all organizational rules, regulations, and protocols; maintaining appropriate appearance and demeanor; and treating co-workers and consumers with integrity and respect.
- COMMUNICATION by interacting clearly and respectfully through all mediums of communication with all appropriate parties; engaging consistently in active listening; and contributing positively to a well-informed staff and transparent work environment.
- TEAMWORK / COLLABORATION by sharing ideas and accepting feedback from others across job positions and departments; working positively and effectively to develop and maintain external relationships; and working together with co-workers and consumers to ensure child safety and promote positive youth outcomes.
- QUALITY OF WORK by delivering high-quality results in a timely manner and asking for help and/or feedback when an assignment falls outside an area of strength or comfort.
- CROSS-CULTURAL COMPETENCY by seeking to understand contributors to unfamiliar attitudes and behaviors; working effectively across cultural, social, economic, and other potentially uncomfortable boundaries; and avoiding judgments against co-workers, consumers, or community partners.
- INITIATIVE by voluntarily acting outside the job description to meet consumer’s needs, assist co-workers, or otherwise advance the organization’s mission.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents in this position.
Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
Please send a cover letter and resume to [email protected].